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Resident FAQ
Who to ask? Where to go? What to do? How long does it take?

We’ve compiled a list of some Frequently Asked Questions below. The following items are intended to make your introduction to Happy Trails a smooth and simple process. Once you obtain a Happy Trails Map (either from the Front Gate or the HTCA Office inside the Library) you will be able to navigate around Town Center. We will refer to certain spots in the Resort such as the Receptionist, the HTCA Office, Activities Office, the Library, DRC, and the Chuckwagon.  All are shown on the Town Center Map, along with much more.

I’m New Here. What Do I Need to Know?
What is the first step at the Happy Trails Office (HTCA Office), once the property escrow is completed?
How do I get Transponders for my vehicle(s) and golf cart?
Where do I receive mail?
Why do people wear name badges and where do I get mine?
Is a Phone/Address Directory available?
Why do I have to complete an Arrival Form and Departure Form?
What food options are available at Happy Trails?
What do I do if I am expecting visitors?
If you have additional questions, go to Contact Us.

What Activities Are Available?

What if I want to Volunteer at Happy Trails?
How do I find out what committees are active and how I can get involved?
Besides committees, what other areas need volunteers?

Is there a “Form” for that? 

What about the Monthly Assessment?
What is my Assessment?
How is the amount of my assessment determined?
Will my assessment go up?
What happens if I don’t pay my assessment?

How is Happy Trails governed and managed?
What is a Homeowners Association?
What is the Board of Directors?
Are Board Meetings open to all residents?  When and Where are they held?
What are the CC&R’s?
What are the Bylaws?
What are the Rules and Regulations?
So why should I read the Rules and Regulations?
Where do I find copies of the Rules and Regulations, CC&R’s, and other official documents?
If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?
Are there any other rules?

Tell Me About the HOAMCO (the Management Company)
What is a “management company”?
What do they do?


Q: What is the first step at the HTCA Office, once the property escrow is completed?

A: Generally the process takes 7 to 10 business days. The Title Company submits the paperwork to Maricopa County for recording. They in turn, send a copy of the Deed to HOAMCO. The new owner is entered into the system, and you will receive a “Welcome” email which will provide details on logging into your account on the www.htresort.com website. Check out the New Owner Info and Welcome Packet, and Contact Us in the HTCA Office if you have any additional questions or need more information.
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Q: How do I get Transponders for my vehicles and golf cart?

A: You will complete the Transponder Form for Owners OR obtain a hard-copy form from the Receptionist and submit it with your payment of $25 to the HTCA Office. Then an appointment will be made for installation by the Gate House personnel.

Property Owners can allow their Renter to apply for a Transponder. The Transponder Renter Permission Form is also available – but the Property Owner must have checked the little box on the Notice of Occupancy Form, sign the Transponder Form or give written consent to the Receptionist that they are permitting their Renter the use of a Transponder.

Be aware that infractions of the Transponder Rules & Procedures will result in deactivation of Transponder privileges.
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Q: Where do I receive mail?

A: The Happy Trails Mail Center (HTMC) is located in Town Center. Each Lot owner is assigned a mailbox. This is a contract station to provide delivery of mail into individual mailboxes, parcel delivery, and postage sales. It is not a USPS Post Office. Stop by the HT Mail Center to “open” your mailbox. Owners may allow their renters the use of the mailbox. If not allowed, the Mail Center has a limited number of boxes for rent.
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Q: Why do people wear name badges and where do I get mine?
** In the Fall of 2020, ID Badges are now required for all residents in the Resort.
ID Badges may be obtained in the Activities department Monday - Friday from 9 AM - 1 PM.  Note: there is a fee for renters to obtain their required ID Badge.

**  The need for photo ID badges was discussed and approved at the September 1st Board Meeting.  As COVID-19 restrictions are being lifted for the enjoyment of our residents, we were told our amenities were being used by persons who do not reside in Happy Trails.  That limits the use by you and your fellow residents.

Upgrading our identification policies to include a photo provides the volunteers serving as monitors and our Security Staff the ability to easily determine who is using the amenities. 

As a point of reference, the Rules and Regulations state:
  • Section 8.1 Each owner shall obtain a name badge from the HTCA Front Desk.
  • Section 8.2 Name Badge Wearing, unless otherwise required or requested, badges should be worn at all times as a means of identification while in Common Areas.
We expect all residents to have their ID Badge available when they are using the amenities and in the Common Areas.  While we would prefer the residents wear it when they are in the Common Areas, having it on your person and available to be shown will suffice.

A: Magnetic or pin Name Badge(s) are also still available for purchase from the HTCA Office, however, these DO NOT replace the ID Badge. Orders are submitted regularly to provide a reasonable turnaround time. We encourage residents to wear their name badges when they are out and about at Happy Trails.  More information is available on the New Owner Information page.
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Q: Is a Phone/Address Directory available? 

A: Yes. You can obtain a printed Directory from the Receptionist. However, to keep up-to-date information available to all residents, our Directory is available on this website under Resident Directory. Owners have control of the information in their profile, allowing for Published (Public) and Non-Published (Private) personal information. The SEARCH functions are great for finding your friends, neighbors, and fellow club members.  Please review your information to ensure accuracy. Contact the HTCA Office for help or questions.
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Q: Why do I have to complete an Arrival Form and Departure Form?

A: The Arrival and Departure forms are very important – as they let us know whether or not you are in the Resort in case of an Emergency! The forms also provide us with the mailing address where you would like to receive mail from the HTCA Office while residing at the Happy Trails and then when you leave.  In addition, the forms provide vital contact and personal information that need to be updated at all times.

Please get in the habit of submitting the Arrival and Departure Form each time you come and go for more than (7) days.

Online Arrival and Departure Forms are the most convenient for everyone! You will find them under the For Residents menu tab and Online Forms - it will just take a few minutes to complete the form and send it directly to the HTCA Office!

Or, you will always find the forms on the Forms & Information Display Wall in the Mail Center Lobby, and you may drop them off either in the HTCA Office or at the Gate House.
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Q: What food options are available at Happy Trails?

A: Visit the Chuckwagon page to see menu options, times of operation and information on special events. Another food option available out at the Town Center Pool during the prime season is called the Watering Hole. And, don’t overlook the Ice Cream Parlor, open in the afternoons (located inside the Chuckwagon). Special events include dinners like Thanksgiving with 750 of your closest friends, and then there is always a Happy Hour going on somewhere in Happy Trails. Just walk up and introduce yourself when you see a gathering at someone’s Lot.
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Q:  What do I do if I am expecting visitors?

A: Notify the Gate House at 623-584-0068 to give access permission; it is manned 24 hours a day. Or register with GateAccess.net to add your visitors to the Guest List either online or with your smart phone if you download the APP by going to the Patrol and Gate House page for instructions. There are also Guest Gate Reservations Forms on the Forms & Information Display Wall in the Mail Center Lobby if you want to fill out a paper form, then submit the form to the HTCA Office or the Gate House.
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Q: What Activities are Available?

A: Happy Trails has approximately 100 clubs/activities that are available to owners and renters. Go to the Activities page for a list. Getting involved is a great way to meet people, stay active and get involved.  
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Q: What if I want to volunteer at Happy Trails?

How do I find out what committees are active and how I can get involved?

A: Committee listings are shown under the Resources tab and then click on Committees.  If you are interested in being involved with a committee, please contact the committee chair.
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What other areas need volunteers?

A: In addition to committees, volunteers are needed in many parts of our Resort. Each resident has a talent, interest or expertise that is very valuable to Happy Trails
Resort. Check out the opportunities available through the HTCA Office/Front Desk, the Chuckwagon or the Activities Office. The Volunteer Coordinator periodically sends out announcements of positions available or special projects seeking volunteer involvement.
Click here for the online form for volunteering.

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Q:  Is there a “Form” for that?

A: As you go about your day-to-day activities, you may find the need to make changes in your information or environment (such as adding landscaping, making structure changes, even painting the outside of your home). Many of the things you do will require a form, and may have an associated policy.  You will find online forms under the For Residents tab and then click on Online Forms. Additional forms for owner-use only are accessible to owners on the Owner-Only Forms page found under the Resources tab.
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Q.  What about the Monthly Assessment?

What is my Assessment?

A: The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month. Statements will be sent for assessments as a reminder of the amount due.
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How is the amount of my assessment determined?

A: The Department of Real Estate typically requires an initial budget from the developer for each community that a developer proposes to build. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.
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Will my assessment go up?

A: There is no concrete answer to this. Typically the Civil Code provides for annual increases, but not to exceed 20 percent per year without the vote of the membership. The Board of Directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.
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What happens if I don’t pay my assessment?

A: The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of the month. In addition, the CC&R’s allows the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.
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Q: How is Happy Trails governed and managed?

What is a Homeowners Association?

A: It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&R’s, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online under the Resources tab of this site. The corporation is financially supported by all members of the Homeowners Association. Membership is both automatic and mandatory.

Please visit the Homeowners Association Terminology page for more helpful information. 
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What is the Board of Directors?

A: The Homeowner’s Association is a corporation and therefore a governing body is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitations and restrictions of the powers of the Board of Directors is outlined in the Association governing documents found under the Resources tab of this site.
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Are Board Meetings Open to All Residents?  When and Where are They Held?

A: Yes. Board of Directors Meetings are held on the Second Thursday of the month. Just as important to the well-being of the community, residents are encouraged to attend Town Meetings held on the First Thursday of the month. Following that, Board Workshops are held the Second Monday of each month.

Town Meetings are structured as an open forum where any resident may bring issues to the Board in an informal manner.

Board Workshops are held to allow residents to learn about the formal process of enacting items vital to our community.

Verify meeting information for time and location on the Community Calendar.
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What are the CC&R’s

A: The Covenants, Conditions and Restrictions (CC&R’s) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&R’s were recorded by the County recorder’s office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&R’s may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online in Documents under the Resources tab of this site.
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What are the Bylaws?

A: The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership’s voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within Resources of this site.
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What are the Rules and Regulations?

A: The Rules and Regulations provide amplification and clarification regarding the use and occupancy restrictions contained in the Declaration of Covenants, Conditions and Restrictions (CC&R’s) for Happy Trails Resort, and establish rules of conduct for the good of all persons present in Happy Trails Resort.

Please note:  Happy Trails Resort is not a public “RV Park”, and was not established as one.   Adhering to the Rules and Regulations allows us to maintain and improve our resort, our environment, and our lifestyle.
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So why should I read the Rules and Regulations?

A: Each Lot Owner is subject to Rules and Regulations. Various aspects of our Community are designed to preserve property values, codes of conduct, common courtesies, and maintaining a cohesive lifestyle here at Happy Trails.
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Where do I find copies of the CC&R’s, Rules and Regulations, and other official documents?

A: The Documents drop down under the Resources tab contains the Governing Documents for Happy Trails. In addition to the Governing Documents, you will find a library of Forms used throughout the Resort. These are in printer-ready format. In addition, the Receptionist can provide you with any needed forms, and there is a Forms Rack in the Library by the copier machine that is stocked with forms for your convenience when the HTCA Office is closed.
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If I am having a problem with a neighbor for a violation of the Rules, CC&R’s or Guidelines, what can I do?

A: If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a Report a Violation form online. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.
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Are There Any Other Rules?

A:  You can find general information about quiet hours, trash pickup, recycling, pets, and other items on the Things to Keep in Mind page.
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Q: Tell Me About the HOAMCO (the Management Company)

What is a “Management Company,” what do they do?

A:  A management company is contracted by the Board of Directors to provide such services as: collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisory capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors.
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What else should I know?

A:  For more complete information about the various roles and responsibilities in our Homeowners Association, please click here.
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